Our digital channels

We process your personal data that you share with us when you visit any of Tibber digital channels, like our website, mobile app or social media. The processing is made for different purposes, explained below.

General information about Cookies

For the purposes below, we sometimes use so-called cookies (“Cookies”) for collecting personal data. Cookies are small text files that are stored on your computer when you visit our services. What cookies we use and for what purposes, please see our Cookiepolicy. You can also always manage your consent for cookies in the cookie settings.

TO PROVIDE DIGITAL CHANNELS

We use some cookies that is essential for our website and its functionality. These cookies are necessary for the website core functionality. Some settings are also personal that you can choose to store (like language settings on the website).

Categories of personal data: (Read here for more information about categories and examples)

  • Technical data (information relevant for the purpose)

Legal basis: Legitimate interests, to be able to provide a digital platform that works as planned for you as visitor/user. For some personal settings, you give your Consent.

Sharing of data: We may share the personal data to other Tibber companies for management of this purpose. We may also share the data to suppliers of website management and integrated services.

Retention time: As long as the purpose is applicable and/or until you withdraw your consent. 

TO FOLLOW UP, ANALYSE AND IMPROVE USER EXPERIENCE

Tibber strives to give you the best experience possible when you visit our website. We work therefore continuously to develop our digital platforms and for that purpose, we follow up and analyse how they are used by the users. Mainly, this is done by analysing data collected by cookies. We may also, sometimes, collect data through surveys.

Categories of personal data: (Read here for more information about categories and examples)

  • Technical data (information relevant for the purpose)

  • Identification information (name or customer number when relevant for the purpose)

  • Contact information (addresse, e-mail or phone number when relevant for the purpose)

Legal basis: Consent, you give us your consent to process your information when we follow up our digital platforms. Usually these consents are given when you accept such cookies; if we ask you to participate in a survey, we ask for your consent when answering the survey.

Sharing of data: We may share the personal data to other Tibber companies or trusted third parties, e.g. suppliers of statistical analytic tools.

Retention time: As long as the purpose is applicable and/or until you withdraw your consent. 

TO COMMUNICATE RELEVANT INFORMATION AND OFFERS TO YOU

We process your personal data either when you fill out a form or similar to receive newsletters, product information, etc., or when you accept so-called cookies used for this purpose.

Categories of personal data: (Read here for more information about categories and examples)

  • Technical data (information relevant for the purpose)

  • Identification information (name or customer number when relevant for the purpose)

  • Contact information (addresse, e-mail or phone number when relevant for the purpose)

Legal basis: Consent, that you either give when you submit a form etc., or through cookie settings.

Sharing of data: We may share the personal data to other Tibber companies or trusted third parties, e.g. suppliers of social media like Instagram, Facebook, LinkedIn, Snapchat and YouTube. These suppliers may also process your personal data as controllers, see each service for their privacy policy.

Retention time: As long as the purpose is applicable and/or until you withdraw your consent. 

TO ENGAGE OUR VISITORS IN DIGITAL CHANNELS

We wish to contribute to an increased engagement for a more sustainable society. For this reason, we try to be active in social media to inform about us, and important and relevant information that goes hand in hand with our vision. We will process your personal data when you interact with us through social media. Interaction may be if you choose to follow us, like or in another way engage with something we publish, or send us a comment.

Note that the supplier of the social media also will process such personal data as a controller..

Categories of personal data: (Read here for more information about categories and examples)

  • Identification information (social media account name you use)

  • Other information you decide to share with us

Laglig grund: Legitimate interests, where we have an interest to be present and inform about our messages in social media.

Sharing of data:  We may share the personal data to other Tibber companies. The information is also processed by the supplier of the social media platform, see each service for their privacy policy.As our channels are public, also note that third person that uses the social media platform may see your activity.

Retention time: As long as the purpose is applicable. We moderate continuously and delete information when it no longer has a purpose.