General
Tibber AS with registration number 916 276 338 is a limited liability company incorporated under the laws of Norway. Its registered office is at Hafstadvegen 38, 6800 Førde, Norway. Tibber AS and/or its subsidiaries in Norway and other countries ("TIBBER", "we", etc.) provide products, services, mobile applications and websites to its customers and visitors to our webpages.
TIBBER provides its services subject to certain terms and conditions. Most contracts and purchases are handled by the national Tibber company. You find the terms and conditions on the different websites.
Tibber AS is responsible for the content on all TIBBER websites, including the Tibber mobile application ("website", "websites"). Examples are company information, information about products and services, news, articles, etc.
AI support in communication channels
We use AI tools in all our support communication channels to analyze the nature of the incoming messages and assess whether our AI assistant can provide support or whether the matter needs to be handled by a support agent. After receiving a response from the AI assistant, the sender can always choose to switch to a support agent.
AI support (including the AI Assistant) is applied on e-mails sent to: hello@tibber.com, our on web/in app available chat, and other communication channels used by customer support.
Terms of use for the AI Assistant can be found here. See also our Privacy notice.
Logged-in Services on the Website – My Pages
If you have created a Tibber account through the installation of the Tibber mobile app, or in connection with entering into an electricity agreement, you will have access to the logged-in web portal at www.tibber.com. Login is done using a username and password. Content related to your customer relationship with us (contracts, invoices, consumption history, purchase history, data exports) will be available shortly after the account has been created and for a certain period after the Tibber account has been terminated.
You are responsible for ensuring that unauthorized individuals do not gain access to your My Pages account, and you must contact us immediately if there is reason to believe that unauthorized use has occurred. We are not liable for any costs or losses resulting from unauthorized use.
If you encounter any errors on My Pages, please contact us at hello@tibber.com. We will correct any identified errors within a reasonable timeframe, but we cannot guarantee that the My Pages functionality will always operate without fault.
We reserve the right to restrict a customer’s access to My Pages immediately and without prior notice if required by authorities or if necessary for technical, security, or maintenance reasons, or in the event of misuse by the customer.
The logged-in website services are a complement to the Tibber app, where additional services are available. Customers can, for example, update their contact information. See the Tibber app for more information.
Disclaimer
The content of TIBBER's websites is delivered to you as is. No guarantee is given for the usability, resolution, reliability or validity of the content. TIBBER is not liable for any direct or indirect damage that may be caused by the use or exploitation of the content of the website. We are also not responsible for third party websites that contain references or links to TIBBER's websites.
TIBBER’s websites may contain links or references to other websites that we do not manage. TIBBER is not responsible for the content, comments or software of third party websites.
Third-party open source apps, devices and software
TIBBER services and websites may integrate with or otherwise interact with third party apps, websites and external applications. TIBBER services may integrate with mobile phones, tablets and other devices. The use of external applications and devices may be subject to additional terms and policies provided to you by the applicable third party. TIBBER does not warrant that external devices or devices are compatible with the TIBBER services.
Intellectual property rights and other rights
Tibber is a registered trademark being the property of TIBBER. TIBBER reserves all rights to the registered trademarks.
Information which is published on TIBBER’s websites belongs to TIBBER or is used with the permission of the rights holder. Making of copies, presentations, distribution, display or any other transfer of the information on the website to the public is, except for strictly private use, prohibited unless done with the consent of TIBBER. The same applies to technical information, source codes and similar information. Published material on dedicated TIBBER press websites, intended for public use, is exempt from the consent requirement.
About personal data
All processing of personal data takes place in accordance with applicable data protection legislation. Please find more information in our Privacy policy.
About cookies
TIBBER's website uses cookies. Please find more information in our Cookie policy.
Restriction and prohibition
You are responsible for ensuring that the information and attachments provided via our websites do not contain errors, links to scam websites or malware. TIBBER has the right to block or restrict visitors and users from accessing the website. In case we detect unexpected activity, such as spoofing, denial of service attacks or other suspicious behavior, TIBBER has the right to try to identify the user's data such as IP address and block the user without specific notification.
About this Legal notice
You may have certain rights under applicable law that cannot be limited by a contract. This Legal notice is in no way intended to limit those rights.