1. Session cookies
We use "session cookies", also called temporary or transient cookies. Session cookies remain in your browser only for the duration of your visit to our services. They are only used to identify you while you are using our services. At the end of each session the session cookies are deleted. No further use is made of them. Session cookies are absolutely necessary for the function of our services and cannot be deactivated in our systems. As a rule, these cookies are only set in response to actions taken by you which correspond to a service request, such as setting your privacy settings and logging in. The use of these session cookies is based on Art. 6 paragraph 1 lit. f. DSGVO.
2. Google Analytics
2.2 The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.
2.3 You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of the services to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website/app (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
2.4 We use Google Analytics with the extension "_anonymizeIp()". This enables us to process IP addresses in a shortened form, thus making it impossible to identify a person. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is therefore deleted immediately.
2.5 We use Google Analytics to analyze and regularly improve the use of our services. We can use the statistics obtained to improve our services and make them more interesting for you as a user. In exceptional cases in which personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
2.6 The legal basis for the use of Google Analytics is Art. 6 para. 1 p. 1 lit. f. DSGVO.
3. Personalization cookies
Personalization cookies allow the user to access the service with some general characteristics, predefined in his computer or defined by the user, such as language, type of browser used to access the service, design of the selected content, regional configuration from where the service is accessed. These cookies are used to understand the effectiveness of marketing campaigns and improve your online experience with Tibber.
3.1 Google Ads
3.1.1 Our services use Google Ads (remarketing/conversion tracking). Google Ads is the online advertising program of Google.
3.1.2 We use the remarketing function within the Google Ads service. With the remarketing function we can present users of our services on other websites within the Google display network (on Google itself, so-called "Google Ads" or on other websites) with ads based on their interests. For this purpose, the interaction of the users of our services is analyzed, e.g. which offers the user was interested in, in order to be able to display targeted advertising to the users on other pages after they have visited our services.
3.1.3 We also use the so-called conversion tracking. When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. The information collected using the conversion cookie is used to compile conversion statistics for us. According to its own statements, Google does not merge the data collected in the course of remarketing with your personal data, which may be stored by Google. According to Google, pseudonymization is used in remarketing.
3.1.4 Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Google Ads Conversion, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out and save your IP address.
3.1.6 The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. a DSGVO.
3.2 Facebook Pixels
3.2.1 We use the so-called Facebook pixel of the social network Facebook, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), as part of our services.
3.2.2 With the help of the Facebook pixel, Facebook is able, on the one hand, to determine you as a visitor to our services as a target group for the display of ads (so-called "Facebook ads"). Accordingly, we use the Facebook Pixel in order to display the Facebook Ads placed by us only to those Facebook users who have also shown an interest in our services or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited), which we transmit to Facebook (so-called "custom audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook Ads correspond to the potential interest of the users and do not have a harassing effect. The Facebook Pixel also enables us to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users are redirected to our services after clicking on a Facebook ad (so-called "conversion").
3.2.3 The processing of data by Facebook takes place within the framework of the Facebook data usage guidelines. Accordingly, general information on the display of Facebook ads can be found under the link https://www.facebook.com/policy.php. Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law.
3.2.4 The use of the Facebook pixel as well as the storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in the analysis of user behavior in order to optimize both our website and our advertising.
4. Payment (Klarna)
We use the services of third parties for payment transactions. Payment provider is Klarna.
|Location||Name of cookie||Type of cookie||Purpose of the cookie||Storage time|
|tibber.com||_utmc||Session.Third-party (.marketo)||Core functionality, Cart||Save choices and products in cart||Session based|
|Klarna checkout||thx_guid, BIGipServerabdweb-nginx-app_https, __cfduid||Persistent, Third-party (threatmetrix.com)||Core functionality, security related||Identify previously used device, fraud prevention||2 years|
|Klarna checkout Global||thx_guid, BIGipServerabdweb-nginx-app_https, __cfduid||Persistent, Third-party (threatmetrix.com)||Core functionality, security related||Identify previously used device, fraud prevention||2 years|
|Klarna Payments||thx_guid, BIGipServerabdweb-nginx-app_https, __cfduid||Persistent, Third-party (threatmetrix.com)||Core functionality, security related||Identify previously used device, fraud prevention||2 years|
|gtag.js||_ga||Persistent, Third-party||Used to distinguish users.||2 years|
|gtag.js||_gid||Persistent, Third-party||Used to distinguish users.||24 hours|
|gtag.js||_dc_gtm_<property-id>.||Persistent, Third-party||Used to throttle request rate.||1 minute|
|gtag.js||AMP_TOKEN||Persistent, Third-party||Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.||30 seconds to 1 year|
|gtag.js||_gac_<property-id>||Persistent, Third-party||Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out||90 days|
|ga.js||__utmt||Persistent, Third-party||Used to throttle request rate.||10 minutes|
|ga.js||__utmc||Persistent, Third-party||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||End of browser session|
|ga.js||__utmv||Persistent, Third-party||Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.||2 years from set/update|
|Intercom Messenger||intercom-id-[app-id]||Persistent, Third-party||Unice anonymous identifier||9 months|
|Intercom Messenger||intercom-session-[app-id]||Persistent, Third-party||Keeping track of sessions||1 week|
|Facebook Pixel||Persistent, Third-party||Retargeting|
|Google Ads Pixel||Persistent, Third-party||Retargeting|
|Hotjar||Persistent, Third-party||Used to analyze which content you are interested in and what you want to skip.|