The AI chatbot is provided by Tibber for the purpose of offering informational assistance and general support to the users. By using the AI chatbot, you acknowledge and agree to the following terms and conditions:

1.1 Intended users: The AI chatbot is intended to assist Tibber customers or individuals seeking information about Tibber’s offerings. For inquiries related to legal matters, company-related questions, etc., please ask to be connected to our human support either via the AI chatbot or in e-mail communication at hello@tibber.com.

1.2 Limitation of authority: The AI chatbot is designed for informational and support purposes only. It is not authorized to make legally binding decisions, enter into contracts, or create agreements on behalf of Tibber. Any statements or responses made by the AI chatbot shall not constitute a legally binding offer or agreement.

1.3 Formal requests and legal communications: Formal or legal requests, such as those related to rights under GDPR, legal claims or withdrawal notices, cannot be handled by the AI chatbot. Ask to be connected to a human support representative either via the AI chatbot or in e-mail communication at hello@tibber.com or submit your request through other designated channels we provide and we will help you with these matters. You can find what other designated channels we provide on our website or by asking the AI chatbot.

We strongly advise you to make sure you get confirmation from us that we have received and will process these kinds of requests.

1.4 Account-specific inquiries: Inquiries specific to your Tibber account require you to log in to your Tibber account before using the AI chatbot. The AI chatbot can however only help you with a limited set of account matters.

2.1 Privacy and data usage: The AI chatbot will access personal data only when you are logged in to your Tibber account. Your data will not be used to train the chatbot. For more information on how we handle your personal data, please refer to our Privacy Notice.

2.2 Logging of interactions: Questions and answers exchanged with the AI chatbot are logged to improve service quality. If you are logged in, these logs are associated with your account. If you are not logged in, logs are linked to your provided email address that we collect for potential follow-up.

2.3 Information sharing: Users are requested to refrain from sharing sensitive personal information, such as financial or health-related data, when interacting with the AI chatbot.

3.1 Scope of assistance: The AI chatbot provides guidance, general information, and links to relevant resources. It cannot process financial transactions, make binding commitments, or respond to legal or regulatory claims.

3.2 Limitation of liability: Tibber is not liable for errors made by the AI chatbot or for decisions made by users based on its responses. In the event of an error, Tibber will take reasonable steps to correct the issue but assumes no responsibility for the outcomes of chatbot interactions.

3.3 Technical constraints: The AI chatbot processes text-based queries only. It cannot interpret attachments, images, or other non-text inputs.

3.4 Service availability: While we strive to ensure continuous availability, the AI chatbot may be temporarily unavailable for maintenance or updates.

4.1 Appropriate use: Users are expected to interact with the AI chatbot respectfully and refrain from any attempts to misuse or manipulate the system. Fraudulent behavior or abuse of the AI chatbot is prohibited.

4.2 Language support: The AI chatbot is optimized for Swedish, Norwegian, German, and Dutch but is capable of understanding and responding in other languages.

4.3 Feedback mechanisms: Users are encouraged to rate the conversation after the AI chatbot experience. Your input helps us improve the quality of our services.

These terms are governed by the laws applicable to Tibber’s operations. Any disputes arising from the use of the AI chatbot shall be resolved in accordance with these laws.

For further assistance, please ask to be connected to our human support team either via the AI chatbot or in e-mail communication at hello@tibber.com.