Your rights
When we are processing your personal data, you have some rights. You have, for example, the right to have access to your personal data or the right to have your personal data corrected. Here you can read more about your rights and how you do when you want to exercise any of your rights.
Request access to your personal data. Upon your request, Tibber will confirm whether we are processing your personal data and provide you with information on how we process the personal data. If requested, we provide you with a copy of that personal data. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
Request correction of the personal data that we hold about you. By having access to personal data, you may be able to ensure the accuracy of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Note that some historical data needs to be processed, ei cannot not always be corrected for historical periods. You may yourself correct some personal data throughout the Tibber app.
Request deletion of your personal data. This enables you to ask us to delete or remove personal data, which we have no purpose for continuing to process. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data unless we demonstrate compelling legitimate grounds for the processing. This enables you to ask us to suspend the processing of your personal data
if you want us to establish the data’s accuracy
where our use of the data is unlawful but you do not want us to erase it
where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims
if you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request to object to have automated decision‐making and profiling as you have the right to not be subject to decisions based solely on automated processing of your personal data, including profiling, that affect you, unless such processing is necessary for entering into, or the performance of, a contract between you and us or you provide your explicit consent to such processing.
Request the transfer of your personal data to you or a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format, provided that the information requested to be transferred is provided by you, is processed on the basis of fulfilling an agreement or based on consent, and provided that the processing of personal data is carried out by automated means.
Withdraw consent at any time where we are relying on consent to process your personal data if we rely on your consent to process your personal data. You have the right to withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
The right to complain to a supervisory authority in your country of residence. If you believe that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. If you are a resident of an EU or EEA member state, you may do so in the state of your residence. However, the responsible lead supervisory authority for Tibber AS is the Norwegian Data Inspectorate (Datatilsynet) for its cross-border processing activities, in accordance with GDPR Article 56.
If you wish to exercise any of the rights set out above, you can contact Tibber via email at hello@tibber.com.