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Supplier Code of Conduct

Version 2.0 - May 2024

At Tibber, sustainability and ethical business practices are integral to our operations. This Supplier Code of Conduct outlines the expectations we have for our suppliers to ensure alignment with our values and standards.

As a Supplier of Tibber you commit to the best of your ability to:

  1. Analyze stakeholder needs and identify important topics to decide your scope of responsibility.      

  2. Demonstrate a systematic approach to meet this responsibility, integrated throughout the entire business, with management involvement.   

  3. Set long-term and short-term targets, and measure performance in relation to these. 

  4. Report the results on an annual basis where appropriate, in a transparent and public manner. 

  5. Make available information about conditions in your supply chain

1. Environment: Climate action and environmental protection 

  • Relevant SDGs: 7,11,12,13

  • Relevant UNGC Business Principles: 7,8,9

1.1. - Carbon accounting  

In Tibber we believe that “You cannot reduce what you do not measure”. To reduce greenhouse gases, an inventory is needed to identify where emissions can be mitigated. Therefore, Tibber strongly encourages that the carbon footprint of the company is measured and reported at least annually, compared to mitigation targets. 

As a Supplier of Tibber you undertake to 

  • track, measure and report your GHG emissions. 

  • work systematically to reduce GHG emissions. 

  • include carbon accounts in annual public reports.

1.2 - Life Cycle Assessments

Tibber conducts Life Cycle Assessments (LCA) for our inhouse developed hardware to identify global warming potential (GWP) and actions to reduce this from production, transport, or use of our products. Our goal is to conduct life cycle assessments for all in-house products. 

Tibber strongly encourages all Suppliers and Business Partners to conduct life cycle assessments of the products they produce and will gladly consider sharing the results or communicating a story related to the initiative in our channels and reports.  

1.3 – Circularity

Tibber maximizes the use-cycles of products and assets to reduce material consumption and greenhouse gas (GHG-emissions). We have previously repaired returned in-house products and resold them during Black Week. Our focus on circularity in Tibber Store will keep increasing in the years to come as we broaden the scope of circular initiatives to include supplier products as well. 

As a Supplier of, or Partner to Tibber, you should aim to refurbish, repair, remanufacture and carry out responsible disposals of your products when alternatives are excluded.

2. Social Impact: Human Rights and Fair Business Practices

  • Relevant SDGs: 1, 5, 8, 10, 12

  • Relevant UNGC Business Principles: 1,2,3,4,5,6,10

2.1 - General 

In Tibber we respect human rights and aim to prevent any negative impact on human rights. We expect all Suppliers to do the same. 

As a Supplier of Tibber you undertake to comply with all relevant labor and human rights regulations as enshrined in international human rights conventions. These include among others: the UN Convention on Civil and Political Rights, the UN Convention on Economic, Social and Cultural Rights, the core ILO conventions on fundamental rights and good working conditions as well as local legislations in the countries where you operate.

2.2 - Conflict minerals

Many of the products sold contain conflict minerals. The term conflict minerals refer to four minerals; tungsten, tin, gold and tantalum. The extraction of these minerals has in many cases been related to human rights violations and financing of military groups. 

Therefore, we encourage all Suppliers of electronics and hardware devices that are sold through Tibber Store, to be transparent about their use of conflict minerals in their own products.

As a Supplier of Tibber, if relevant, you are encouraged to 

  • Document the use of conflict minerals in your products

  • Document own initiatives to mitigate the risk of human rights regulations related to conflict minerals in your product. 

2.3 - Forced labor or slavery

All forms of forced labor or slavery are strictly prohibited in Tibber’s own production or supply chain. 

As a Supplier of Tibber you undertake to 

  • Ensure that all forms of work are voluntary and that all employees, regardless of contract, can end their employment after due notice.

  • Ensure that no employee has their identity document retained. 

2.4 - Physical or sexual abuse

Any threat of, or physical abuse or punishment is prohibited. The same applies to sexual or other abuse and other forms of humiliation.

As a Supplier of Tibber you undertake to prevent employees experiencing any threats or forms of physical or sexual abuse. 

2.5 - Child labor 

All forms of child labor that are not in line with international conventions and national legislation in the countries where you operate are prohibited. 

As a Supplier of Tibber you undertake to ensure that;  

  • Children under the age of 15 or who are required to attend school must not carry out work except: 

  • Work as part of the child’s program at school or vocational training approved by the school authorities, and the child has reached the age of 14

  • Persons under the age of 18 should not carry out work that may harm their safety, health, development, or schooling.

  • No children under the age of 18 should perform work during the night

2.6 - Non-discrimination and harassment

At Tibber, we believe that diversity, equality, and inclusion are fundamental to fostering creativity and maintaining a healthy working culture. We are committed to ensuring that all individuals are treated with dignity and respect, free from discrimination and harassment. As a Supplier of Tibber, you are expected to uphold these principles by adhering to the following:

  • No employee should be discriminated against based on gender, sexual orientation, age, disability, ethnic background, marital status, religious beliefs, trade union work, political affiliation, or any other protected characteristic, at any stage of employment, including the interview process and salary considerations.

  • Harassment of any kind, including but not limited to verbal, physical, or visual harassment, should be prohibited. This includes unwelcome conduct that creates a hostile, intimidating, or offensive work environment.

2.7 - Good and fair working conditions 

Every employee has a right to good and fair working conditions which must be ensured and respected by all Suppliers of Tibber. As a Supplier of Tibber, you undertake to uphold the following standards:

  • All employees should have a written employment contract in a language the individual understands clearly outlining their rights, responsibilities, and terms of employment. These contracts should be in compliance with relevant labor, HSE (health, safety and environment) and human rights regulations. 

  • All employees, regardless of contract, should receive a decent salary that enables them to meet their basic needs and enjoy a decent standard of living. Suppliers must respect national standards for minimum wage and ensure that employees are fairly compensated for their work.

  • The employees’ right to restitution for work performed and paid holiday mandated by national laws must  be respected by Suppliers. This includes providing employees with adequate rest periods, paid time off, and any other benefits or entitlements required by law.

2.8 - Safe and healthy working conditions

Suppliers must ensure the health and safety of their employees by providing a safe working environment, implementing appropriate safety measures, and complying with relevant health, safety, and environment regulations. This includes provisions for working hours, breaks, and overtime pay to prevent exploitation and promote employee well-being. 

2.9 - Freedom of association and the right to collective bargaining 

Every employee has a right to freedom of association, to join labor unions and to collective bargaining.  At Tibber, we uphold and respect these rights, and we expect our Suppliers to do the same. 

Accordingly:

  • Tibber does not hinder or restrict any employee's right to freedom of association, including the right to join labor unions and engage in collective bargaining. Suppliers are likewise obligated to ensure that these rights are fully respected and upheld within their organizations.

  • Both Tibber and its Suppliers commit to complying with all applicable laws and regulations concerning freedom of association and collective bargaining.

  • Employees will not face retaliation or adverse consequences for exercising their rights to freedom of association or engaging in collective bargaining activities.

  • In instances where local laws may limit these rights, Suppliers undertake to ensure that employees can freely choose their own representatives for the purpose of collective bargaining or other activities related to freedom of association.

3. Governance

3.1 - Complaint mechanisms 

We recognize the importance of providing a safe and respectful workplace environment for all employees. To uphold this commitment, we believe it is essential to establish mechanisms for reporting incidents or situations that are inappropriate and ensure that those who come forward feel safe and supported. Accordingly: 

  • All employees of Suppliers should be able to file a complaint anonymously if experiencing or observing inappropriate behavior. 

  • Employees who report inappropriate behavior should not face retaliation or adverse consequences as a result of such notification. Suppliers are obligated to ensure that employees are treated with respect and confidentiality.

3.2 – Transparent supply chain 

Tibber is mapping the risks of negative impact on human rights and violations of working rights in its own operations, supply chain and among business partners. To conduct such a risk analysis, Tibber gathers data throughout the supply chain. If a product, service, or supplier is exposed to high risk, Tibber will collect more information and documentation. 

We encourage suppliers to account for how they address actual and potential adverse impacts on human rights concerning all their products and services. 

3.3 - Anti-corruption

Suppliers and business partners must conduct thorough assessments to identify and analyze the overall business risks and risks to individuals (customers, employees etc.) related to unethical and corrupt practices, which could adversely affect individuals such as customers and employees.

Suppliers are prohibited from engaging in any form of corruption, including offering, promising, authorizing, making, soliciting or accepting, directly or indirectly through a third party, anything of value, monetary or otherwise (including gifts and other favors), to any government official or private person for the purpose of improperly obtaining or retaining business. This prohibition extends to activities such as  money laundering, kickbacks or any form of bribery. 

"Anything of value" includes, but is not limited to, cash, gifts, entertainment, travel, and other benefits that could influence or be perceived to influence business decisions.

3.4 - Cyber security and data protection 

Cyber-attacks are an increasing and a costly threat to us all. In Tibber we need to ensure that our data is protected. Information technology and connectivity are critical, but this connectivity makes us vulnerable to harmful attacks like cyber-attack, virus, malware, and misinformation.

As a Supplier of Tibber you undertake to

  • Protect your devices and never share passwords.

  • Suppliers and business partners are expected to follow human rights conventions, eg. Convention 108, in relation to privacy and data protection and the minimum standards established by the European Union in relation to privacy and data protection (GDPR).