1. Introduction

This document explains how Tibber handles the data generated by your connected products and related services, in line with the EU Data Act (Regulation (EU) 2023/2854).

Your Key Rights

• Access your data: View and export your usage data at any time.

• Reuse and port your data: Take your data with you or connect it to other services.

• Share with third parties: Authorize third parties (like smart home apps) to access your data.

• Revoke access: Stop third-party access whenever you wish.

• Transparency: Know what data we collect, how we use it, and for how long.

• Complaints: Contact Tibber or your national authority if you feel your rights are infringed.

2. Definitions

• Connected product means an item that obtains, generates or collects data concerning its use or environment and that can communicate product data via an electronic communications service, physical connection or on-device access, and whose primary function is not the storing, processing or transmission of data on behalf of any party other than the user

• Related service means a digital service which is connected with the product at the time of the purchase, rent or lease in such a way that its absence would prevent the connected product from performing one or more of its functions, or which is subsequently connected to the product by the manufacturer or a third party to add to, update or adapt the functions of the connected product;

• User The natural or legal person who owns, rents, or operates the product or receives services.

• Data Holder: Tibber, as the party storing or processing the product/service data. has the right or obligation, in accordance with this Regulation, applicable Union law or national legislation adopted in accordance with Union law, to use and make available data, including, where contractually agreed, product data or related service data which it has retrieved or generated during the provision of a related service

3. Identity of and contacts to the data holder

Tibber acts as the Data Holder under the Data Act. Contact details per country:

Germany: Tibber Deutschland GmbH, Strelitzer Str. 60, 10115 Berlin – hello@tibber.com Netherlands: Tibber Netherlands BV, Herengracht 420, 1017 BZ Amsterdam – hello@tibber.com Norway: Tibber Norge AS, Postboks 20, 6801 Førde – hello@tibber.com Sweden: Tibber AB, Vattugatan 17, 111 52 Stockholm – hello@tibber.com

You can also contact us via in-app chat or through our website.

4. Product and related services data

Details about the nature, estimated volume and collection frequency of product data from the manufacturer can be found here:

Related services data

For each connected product, we provide the following details:

Tibber Pulse -related service data

• Type of Data: Real-time consumption, phase-specific values, device status,

• Format: JSON

• Volume: 800kB - 10 MB per day (≈ 0.4 - 4 GB annually).

Smart EV Chargers / Wallboxes - related service data

• Data: Name, type, manufacturer, model, status, power, SoC

• Format: JSON, via API.

• Volume: 

Smart Thermostats / Radiators / HVAC - related services data

• Data: Name, type, manufacturer, model, status, temperature, set-point

• Format: JSON, via API.

• Volume: 

Home Batteries & Solar Integrations - related services data

• Data: Name, type, manufacturer, model, status, power, capacity, SoC.

• Format: JSON, via API

• Volume: 

Tibber App events 

• Data: User activity in the App, settings, automations

• Format: CSV/Excel ; 

• .Volume: depends on user activity in the app. No estimate is available.

Data Storage 

• Location: Data is stored in AWS eu-west-1 data center..

• Encryption: TLS in transit, encrypted storage at rest.

Retention

We store your data for as long as necessary to fulfill our obligations to you and for as long as required by statutory retention periods or as necessary for other legitimate interests. In certain circumstances, Tibber may anonymize data (so that it can no longer be associated with you) for research or statistical purposes, and in these cases, Tibber may use the anonymized information indefinitely.

5. Tibbers use of the data

This section explains how we will use the data that is generated by your connected product.

We will use this data to:

• Provide you with our services: This includes delivering the core functionality of your connected product and our mobile application, such as providing you with real-time data on your energy consumption, optimizing your energy usage, and providing personalized insights.

• Improve our products and services: We may use the data to analyze usage trends, enhance existing features, develop new products, and improve the overall user experience.

• Marketing/analytics Tibber processes your data to provide you with relevant and personalized communication. This includes tailored offers, adapted content in our digital channels, and personal mailings. We use segmentation and profiling, such as grouping customers based on consumption, housing information, or purchases, so that communication can be adapted to individual or collective needs.

• Troubleshoot and fix issues: If you experience a technical problem, we may use your data to identify and resolve the issue and ensure the proper functioning of your product.

• Comply with legal obligations: We may process your data as required by law.

For a full list of our processing we refer you to our privacy policy.

Sweden: https://tibber.com/se/integritet

Germany: https://tibber.com/de/datenschutzerklarung

Netherlands: https://tibber.com/nl/privacy

Third-Party Data Use

We do not intend to share your personal data with third parties, except to our suppliers that process the data on behalf of Tibber.

6. How do you access and/or share the data with a third party

You can access your own device data directly through our API, using the documentation and playground available at developer.tibber.com. Once retrieved, this data can be used or shared at your discretion.

If you’d like a third party to have ongoing access to your data, we’ve made the process simple and secure:

• Tibber helps the third party set up the technical connection.

• You decide if you want to share your data by approving access through a secure consent flow.

• The same tools and documentation are used for everyone, so you can trust the process is consistent and transparent.

To begin the onboarding process, please reach out to us at hello@tibber.com

Request a copy of your data

Contact our customer support through the Tibber App or via hello@tibber.com and let us know what data you want

7. Trade secrets

Under the EU Data Act, you have the right to access the data generated by your use of our connected products. We will fully disclose any data that we are required to under this regulation.

The data we provide to you is your raw usage data, such as sensor readings and performance information. This data does not contain any of our trade secrets, such as our proprietary algorithms or confidential business information. 

8. Complaint handling and enforcement

You as a user may lodge complaints related to data access, misuse, or denial through our in-app chat or via email to hello@tibber.com. Complaints will be acknowledged and resolved as soon as possible. If not resolved, you may escalate to your national oversight authority. 

Germany – Competent Authority for the EU Data Act

Federal Network Agency (Bundesnetzagentur, BNetzA)

Website: https://www.bundesnetzagentur.de

Email: poststelle@bnetza.de

Sweden

A responsible authority has to Tibbers knowledge not been assigned yet.

Netherlands

Autoriteit Consument & Markt

Website: http://www.acm.nl

E-mail: acm-post@acm.nl

9. Contract duration

This section outlines the terms of our relationship with you regarding the use of your connected product and our related services.

Product Purchase: Your purchase of the product is a one-off transaction. There is no fixed duration for the product itself.

Related Services: The functionality of the accompanying mobile application and access to your data are provided as a "related service" to your product. The provision of these services is directly linked to and is in effect for the duration of your energy supply contract with us.

Termination: You may terminate your energy supply contract with us at any time, in accordance with the terms of that agreement. Upon termination of the energy supply contract, your access to our related services and app features will also end. 

If you have a Pulse installed the contract will run until you uninstall the Pulse, even if you do not have an energy subscription.

Your Data Rights Upon Termination

Even after the termination of your energy supply contract, your rights under the EU Data Act remain. You will retain the ability to access and retrieve your data for a reasonable period, allowing you to transfer it to a new provider. We will provide all necessary assistance to ensure a smooth transition and full data retrieval.

10. Your rights under the EU Data Act

Appendix 1: Data act product information - Pulse 

Pulse devices (HAN, P1, and KM models)

Introduction

This document sets out the principles governing the generation, processing, and storage of data by Pulse devices (HAN, P1, and KM models) in accordance with Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data (the “Data Act”).

Pulse HAN, P1, and KM are internet connected devices designed to monitor real-time household electricity consumption and grid quality.

The data generated by these devices is processed to:

• provide users with accurate insights into their energy consumption and grid conditions,

• enable integration with smart home systems, and

• facilitate the provision of advanced energy services through the Pulse application and associated platforms.

This policy explains how such data is handled in compliance with the Data Act, including the scope of data collection, the purposes of processing, and the rights afforded to users.

Type, Format, and Estimated Volume of Product Data

• Type of data generated:

  • Consumption (W) – current power usage

  • Production (W) – net power produced (if applicable)

  • Voltage per phase (Voltage1, Voltage2, Voltage3)

  • Current per phase (Current1, Current2, Current3)

  • Total consumption (kWh) – cumulative energy consumed

  • Last hour consumption (kWh)

  • Total production (kWh)

  • Last hour production (kWh)

  • Grid voltage

  • WiFi signal strength

• Format of data:

  • JSON

• Estimated data volume:

  • Average of 800kB–10 MB per day per device, depending on the sampling interval.

  • Data frequency is typically per second to per minute depending on configuration.

  • Over a year, this may total approximately 285–3650 MB of raw measurement data.

Pulse devices (Bridge, IR, and CT models)

Introduction

This document sets out the principles governing the generation, processing, and storage of data by Pulse devices (Bridge, IR, and CT models) in accordance with Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data (the “Data Act”).

Pulse IR and CT are devices designed to monitor/measure real-time household electricity consumption and grid quality. These devices are indirectly connected to the internet through the Pulse Bridge. Data collected by the IR/CT devices is transmitted to the Pulse Bridge, which provides connectivity to the internet.

In addition to receiving data from Pulse IR and CT, the Pulse Bridge is capable of connecting to other energy assets, such as inverters and batteries, with support for additional types of equipment planned for future updates.

The data generated and transmitted via Pulse devices is processed to:

• provide users with accurate insights into their energy consumption and grid conditions,

• enable integration with connected energy systems, and

• facilitate the provision of advanced energy services through the Pulse application and associated platforms.

This policy explains how such data is handled in compliance with the Data Act, including the scope of data collection, the purposes of processing, and the rights afforded to users.

Type, Format, and Estimated Volume of Product Data

• Type of data generated from Pulse IR/CT:

  • Consumption (W) – current power usage

  • Production (W) – net power produced (if applicable)

  • Voltage per phase (Voltage1, Voltage2, Voltage3)

  • Current per phase (Current1, Current2, Current3)

  • Total consumption (kWh) – cumulative energy consumed

  • Last hour consumption (kWh)

  • Total production (kWh)

  • Last hour production (kWh)

  • Radio signal strength (RSSI)

• Type of data generated from other connected devices (such as inverters and batteries):

  • Consumption (W) – current power usage

  • Production (W) – net power produced (if applicable)

  • Voltage per phase (Voltage1, Voltage2, Voltage3)

  • Current per phase (Current1, Current2, Current3)

  • System time

  • Device states such as ON/OFF

  • Charging schedules

  • Device descriptions such as model number, firmware versions and serial numbers

  • Operating mode

  • Battery statuses such as capacity, voltage, current, power, state of charge.

• Type of data generated from Bridge:

  • Grid voltage

  • WiFi signal strength

• Format of data:

  • JSON

• Estimated data volume:

  • Average of 800kB–10 MB per day per device connected to the Bridge, depending on the sampling interval.

  • Data frequency is typically per second to per minute depending on configuration.

  • Over a year, this may total approximately 285–3650 MB of raw measurement data.

Information common for all Pulse models

Continuous and Real-Time Data Generation

• Tibber Pulse is capable of continuous monitoring of electricity usage.

• Data can be generated and transmitted in real-time (near-second resolution) if configured.

• Data transfer to Tibber’s cloud services typically occurs at regular short intervals (seconds to minutes).

Data Storage (On-Device and Remote)

• On-device storage:

  • The Pulse device has limited local buffering capacity. It only buffers up to 5kB of data before sending it to the cloud. This data is only kept in a temporary storage and will be lost if the unit is powered off.

• Remote server storage:

  • Measurement data is transmitted securely to Tibber’s cloud servers.

  • Retention period:

    • Consumption data: retained for as long as the customer maintains a Tibber account, and for up to 3 years after contract termination (to comply with legal and regulatory obligations, unless deleted earlier at user request).

    • Diagnostic logs: retained for up to 6 months for troubleshooting and service improvement.

User Access, Retrieval, and Erasure of Data

• Access:

  • Users can view real-time and historical consumption data via the Tibber App.

  • Data can be exported in common formats (e.g., CSV/Excel) by contacting us at hello@tibber.com or through Tibber’s API (developer.tibber.com).

• Retrieval:

  • Full datasets are retrievable upon request by contacting Tibber at hello@tibber.com or via the Tibber API (developer.tibber.com).

• Erasure:

  • Users may request deletion of data through the account settings or by contacting Tibber support. This applies when Tibber does not have a legal obligation or an overriding legitimate interest to retain your personal data.

  • Deletion will be performed in line with Tibber’s privacy policy and legal obligations.

  • Data stored locally on the device is overwritten automatically when buffers are filled. And are not kept if the device is disconnected from power.

• Terms of Use and Quality of Service:

  • Data collection and processing follow Tibber’s Terms & Conditions and Privacy Policy.

  • Quality of service is ensured via encrypted transfers, GDPR compliance, and system availability targets.

  • Users retain rights under the EU Data Act and GDPR, including portability, access, and erasure rights.