Privacy notice for the Tibber Installer App
Tibber ("Tibber," "we") cares about your privacy. This notice explains how we collect and use personal data when you download and use the Tibber Installer App ("the App"), including when you use the App to register and manage installations for your customers, and when you or your company take part in the Tibber Installer Bonus Club. It also explains the rights of the end customers whose installations you manage in the App.
Please read this notice together with our general privacy notice (see www.tibber.com) if you are also a Tibber electricity or Tibber Store customer yourself.
Who is responsible for your data?
Tibber AS, registration number 916 276 338 (Norway), Hafstadvegen 38, 6800 Førde, Norway, is the data controller for personal data processed through the App. You can reach us at hello@tibber.com, or our Data Protection Officer at privacy@tibber.com.
We process your personal data for the following purposes
TO CREATE AND MANAGE YOUR ACCOUNT
Whether you're a professional installer, work for an installation company, or are simply helping someone install a Tibber product or a supported third-party device, we provide the Tibber Installer app to you for a smooth installation process. In order to use this app you need to create an account after download.
Categories of personal data:
Identification information
Contact information
Information about installation company and/or wholesaler you are associated with.
Legal basis: Performance of contract (provision of the app)
Sharing of data: Service providers for account and password management.
TO RUN INSTALLATIONS
For each installation you make using the App, information is necessary for a successful performance of the device, including a specific installation name necessary for the hand-over to the end-customer for connection of the device to the Tibber App.
Categories of personal data:
Installation name
End-customer contact information
Device data
Legal basis: Legitimate interest, to provide a smooth solution for seamless installation process for both you and the end-customer. The use of the App is not mandatory and can be decided not to use for installation. We have assessed the processing necessary and proportionate.
Sharing of data: Device manufacturers, where necessary to pair or verify a third-party device.
POST-INSTALLATION SUPPORT AND TROUBLESHOOTING
We aim to provide good support to both the installers and the end-customers post-installation. To facilitate this, installed devices and their connectivity status remain visible in the App, should the end-customer experience any problems.
Categories of personal data:
Data collected during installation
Device connectivity status
Legal basis: Legitimate interest, to provide an efficient and customer-focused service. We have assessed the processing necessary and proportionate to the purpose.
Sharing of data: Device manufacturers or third-party service providers, if necessary. In addition we share data to other Tibber group companies for this purpose.
COMMUNICATION TO ACCOUNT HOLDERS
We want to be relevant to users of our App. For this purpose we share relevant information about the App services and development, Tibber offerings and what could otherwise be good for people using the App during installation processes to know. To be relevant in our communication we may segment the recipients for different messages.
Categories of personal data:
Account and Contact information
Information about installation company and/or wholesaler you are associated with
Data collected during installation
Legal basis: Performance of contracts for processing that follows from our agreement, for example communication regarding your account. Legitimate interest in, for example, being able to offer you new functionalities in the App, good-to-know information for your end-customer interaction, etc. Our overall assessment is that the processing is necessary and proportional for the purpose to communicate about the App services and share installation-related information. You can always contact us if you do not want your contact information to be used for this purpose.
Sharing of data: We use providers for communication services. In addition we share data to other Tibber group companies for this purpose.
MANAGE APP FUNCTIONALITY AND SECURITY
We actively work on keeping our services available with good quality and high security, including functionality, stability, protection and availability.
Categories of personal data:
Technical data.
Legal basis: Legitimate interest. Processing is necessary to manage the App and protect the service and our business interests. We have assessed this processing as necessary and proportionate to the purpose, and limited to technical data rather than data about you personally.
Sharing of data: We use service providers that help us manage and protect the App from a technical stand. In addition we share data to other Tibber group companies for this purpose.
DEVELOP THE APP
We actively work on improving our App to keep it relevant for the installers and continue to be the most smoothless support tool in the installation of a Tibber sold product. We analyse how the App, as is and new features, is used in practice.
Categories of personal data:
Technical data.
Legal basis: Legitimate interest. Processing is necessary to develop the App and our service we want to keep relevant for our installation partners. A smooth installation process is also important for our end-customers. We have assessed this processing as necessary and proportionate to the purpose, and limited to technical data rather than data about you personally.
Sharing of data: We use service providers that help us with usage analytics and design testing. In addition we share data to other Tibber group companies for this purpose.
PROVIDE AND MANAGE THE TIBBER INSTALLER BONUS CLUB
We run a bonus club for installation companies connected to wholesalers selling some of our products that require an installation at the end-customer’s address. Participation in the bonus club requires a confirmation by Tibber before your company is enrolled. When enrolled, we process information about completed installations and signed end-customer contracts related to such installations. The purpose is to aggregate the numbers per installation company. We have assessed that the aggregated data is not personal information for the wholesaler as they cannot identify any individual from the aggregate.
We identify which installation company you belong to using the installation company name you add in the App.
Categories of personal data:
Identification information
Data collected during installation
Legal basis: Legitimate interest, to aggregate results recorded to your account to company level for reporting purposes under the Bonus Club agreements with the wholesaler. We have assessed the aggregation process necessary and proportionate to the purpose. For installers that are sole traders (i.e. you personally are Tibber's contracting party), your results are your personal results and shared with the wholesaler for the legal basis of performance of the contract. In addition, if there is any other situation where your individual results will be shared alone with the wholesaler, we will collect your consent. If you don’t give consent your individual results will not be shared alone but they may still be part of our aggregated result. When we rely on consent, you can withdraw such consent at any time by contacting us directly, such withdrawal takes effect going forward and not retroactively.
Sharing of data: Personal data will be shared with the wholesaler connected to the installation company, when applicable. Aggregated data, shared with the wholesaler, is not personal data. In addition we share data to other Tibber group companies for this purpose.
How we use AI features and tools
AI tools help us analyze technical data such as app usage and crash logs, to improve stability and diagnose issues. We keep a human in the loop. No AI feature or tool makes decisions about you that have legal or similarly significant effects without a Tibber employee reviewing and taking responsibility for the outcome. We ensure that AI tools only access the data they need for the task at hand, and your personal data is not used to train external AI models.
How long we keep this data
Your account data is kept for as long as your account is active, and for a limited period afterward as required by law or to resolve disputes.
Installation and device data you enter is kept for 24 months for troubleshooting, guarantee and complaint handling.
Where we process your data
Primarily within the EU/EEA. Where a service provider processes data outside the EU/EEA, we rely on an EU adequacy decision or Standard Contractual Clauses, with additional safeguards where needed.
Your rights
You and your customers have the right to access, correct, delete (where applicable), restrict, or object to the processing of personal data, and the right to data portability and to withdraw consent where processing is based on consent at any time, without affecting the lawfulness of processing before withdrawal. Here you can read more about your rights and how you do when you want to exercise any of your rights.
If you are not satisfied with our response, you can complain to your national data protection authority.
Changes to this notice
We may update this notice from time to time. For minor changes that do not have a significant impact on you, we will normally not inform you separately. Material changes will be notified to the email connected to your account. The date for the latest updates is shown at the end of this notice.
Version date: 2026-09-22