Tibber Cookie Policy

Our website uses Intercom Messenger, a live chat service provided by Intercom Inc. (55 2nd Street, 4th Floor, San Francisco, CA 94105, USA). Intercom Messenger uses so-called "cookies".

Personal data collected via Intercom's cookies are used for the functionality of the chat function, technical processing of requests and customer administration.

The processing of your personal data in the live chat is carried out in accordance with Art. 6 (1) lit. f GDPR, on the basis of our legitimate interest in ensuring the fastest possible support and, where applicable, in accordance with Art. 6 (1) lit. b, the execution of pre-contractual measures. The use of the Intercom Live Chat is optional and serves to improve our customer service.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected or if the reason for the request has been conclusively answered. In any case, the collected data will be deleted immediately as soon as we or you have ended the chat conversation. Excepted from this is data that is subject to longer storage periods due to legal obligations or to protect or defend against legal claims.

Since a transfer of personal data to the USA takes place, further protection mechanisms are required to ensure the level of data protection of the GDPR. To ensure this, we have agreed standard contractual clauses with the provider in accordance with Art. 46 (2) lit. c GDPR. These oblige the recipient of the data in the USA to process the data in accordance with the level of protection in Europe. In cases where this cannot be ensured even by this contractual extension, we make efforts to obtain additional regulations and commitments from the recipient in the USA.

Information on data protection at Intercom can be accessed via the following link:

https://www.intercom.com/legal/privacy

Our website uses Google Analytics, an internet analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses so-called "cookies" and web beacons. 

Google will use this information on behalf of the operator of this website to evaluate your use of the website and to create reports on website activity. Google will also use this information to provide the website operator with further services related to the use of the website and the internet. The IP address sent by your browser in the context of Google Analytics is not combined with other data from Google. Processing is carried out in accordance with Art. 6 para. 1 lit. a GDPR on the legal basis of your given consent.

We use Google Analytics only with activated IP anonymisation. This means that your IP address will only be further processed by Google in abbreviated form.

Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.

The terms of use of Google Analytics and information on data protection can be accessed via the following links:

http://www.google.com/analytics/terms

https://policies.google.com/privacy

The data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. User and event-level data associated with cookies, user IDs (e.g., User ID), and advertising IDs (e.g., DoubleClick cookies, Android Advertising ID, IDFA) will be deleted no later than 14 months after collection.

You can prevent cookies from being saved by adjusting the settings of your browser software accordingly. Please note, however, that if you do so you may not be able to use all the functions of this website without restriction. You can also prevent Google from collecting the data generated by the cookie and analysing your use of the website (including your IP address) and processing this data by Google by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout.

We use the analytics integration of the customer data management platform RudderStack operated by RudderStack Inc., a company headquartered in 96 S. Park Street, 94107 San Francisco, USA.

Provided you have given us your consent in accordance with Art. 6 para. 1 S. 1 lit. a GDPR, cookies will be set by RudderStack and your data will be shared with Google Analytics through RudderStack to analyze user behavior on our website. For this purpose, user and referral IDs are included in RudderStack cookies, allowing us to view information about customers’ activities on the website including visited pages, visited page categories and session durations in Google Analytics.

As a transfer of personal data to the USA takes place, further protective mechanisms are required to ensure the level of data protection under the GDPR. In order to guarantee this, we have agreed standard data protection clauses with the provider in accordance with Art. 46 para. 2 lit. c GDPR. These clauses oblige the recipient of the data in the USA to process the data in accordance with the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we will endeavour to obtain additional regulations and commitments from the recipient in the USA.

Further information on data protection from the third-party provider can be found on the following website: https://www.rudderstack.com/privacy-policy/

If you would like to find out more about how Google Analytics processes your data, please read the according section above.

Our website uses the web analysis service Hotjar of Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe).

This tool allows us to track movements on the websites where Hotjar is used (so-called heat maps). For example, we can see how far users scroll and which buttons users click on how often. The tool also allows us to get feedback directly from the users of the website. Most importantly, Hotjar's services can improve the functionality of the Hotjar-based website by making it more user-friendly, more valuable and easier for end users to use.

When using this tool, we take special care to protect your personal data. For example, we can only track which buttons are clicked, the mouse history, how far it scrolls, the screen size of the device, device type and browser information, geographic location (country only) and the preferred language to display our website. Areas of the websites where personal information about you or third parties is displayed are automatically hidden by Hotjar and therefore cannot be traced at any time. In order to exclude the possibility of direct personal references, IP addresses are only stored and processed anonymously. However, Hotjar uses various third-party services such as Google Analytics and Optimizely. It may therefore be the case that these services collect data that are transmitted by your browser as part of web page requests. These would be, for example, cookies or your IP address. In these exceptional cases, this processing is carried out in accordance with Art. 6 para. 1 letter a GDPR on the basis of your consent for the purpose of statistical analysis of user behaviour for optimisation and marketing purposes.

Hotjar stores the customer data in the European Union. In a few cases, customer data may be accessed from the USA or other countries whose data protection laws differ from the data protection laws at your place of residence, or other data (e.g. e-mail) may be transferred to such countries. Hotjar has taken reasonable precautions to ensure that your personal data remains protected and requires that Hotjar's third party service providers and partners also take reasonable precautions.

Hotjar offers each user the option of using a "Do Not Track" header to prevent the use of the Hotjar tool, so that no data about the visit to the respective website is recorded. This is a setting that is supported by all common browsers in current versions. To do this, your browser sends a request to Hotjar to deactivate the tracking of the respective user. If you use our websites with different browsers/computers, you must set up the "Do Not Track" header separately for each of these browsers/computers.

When you visit a Hotjar-based website, you can prevent Hotjar from collecting your data at any time by going to our opt-out page https://www.hotjar.com/legal/compliance/opt-out and clicking deactivate Hotjar.

For more information about Hotjar Ltd. and about the Hotjar tool, please visit

https://www.hotjar.com

You can find the privacy policy of Hotjar Ltd here:

https://www.hotjar.com/privacy

Our website uses the functions of Google Ads Remarketing and Google Enhanced conversion. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The legal basis is your given consent according to Art. 6 para. 1 p. 1 lit. a GDPR.

Google Ads Remarketing makes it possible to link the advertising target groups created with Google Ads Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one end device (e.g. cell phone) can also be displayed on another of your end devices (e.g. tablet or PC).

Google will link your web and app browsing history with your Google account for this purpose. In this way, the same personalized advertising messages can be served on every end device on which you log in with your Google account.

To support this feature, Google Analytics-authenticated IDs of users are collected and temporarily linked to our Google Analytics data to define and create audiences for cross-device ad targeting.

Google Enhanced conversion improves the accuracy of conversion measurement. This service means that first-party data (email) will be shared with Google Ads, allowing Google to match this information to known clicks on ads and more effectively attribute purchases to the related campaigns.

You can permanently opt-out of cross-device remarketing/conversion tracking by disabling personalized advertising in your Google account; follow this link: https://adssettings.google.com/ 

Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.

Further information and the data protection provisions can be found in Google's data protection declaration at: https://www.google.com/policies/technologies/ads/.

This website uses DoubleClick of the Google Marketing Platform, a service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland ("Google").

DoubleClick uses cookies to serve ads that are relevant to you. This involves assigning a pseudonymous identification number (ID) to your browser or device to help us verify which ads have been displayed on your browser and which ads have been viewed. This can improve campaign performance or, for example, prevent you from seeing the same ad more than once. Google may also use cookie IDs to track conversions related to ad requests. For example, when a user sees a campaign manager ad and later visits the advertiser's website using the same browser and makes a purchase. According to Google, the cookies do not contain any personal information. If you have given us your consent, the data will be processed in accordance with Art. 6 para. 1 lit. a GDPR.

Due to the technology used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of DoubleClick, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out and save your IP address.

Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, Google uses standard contractual clauses in accordance with Art. 46 Para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.

For more information about the Google Marketing Platform, please visit https://marketingplatform.google.com/about/ and for general information about Google's privacy policy, please visit https://policies.google.com/privacy?hl=en-GB.

We use the so-called Meta Pixel of the social network Facebook, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), as part of our services.

Provided you have given us your consent in accordance with Art. 6 para. 1 S. 1 lit. a GDPR, we use Meta Pixel for marketing and optimisation purposes, in particular to place relevant and interesting advertisements on Facebook and thus improve our offer, make it more interesting for you as a user and avoid annoying advertisements.

With the help of the Meta Pixel, Facebook is able, on the one hand, to determine you as a visitor to our services as a target group for the display of ads (so-called "Facebook ads"). Accordingly, we use the Meta Pixel in order to display the Facebook Ads placed by us only to those Facebook users who have also shown an interest in our services or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited), which we transmit to Facebook (so-called "custom audiences"). With the help of the Meta Pixel, we also want to ensure that our Facebook Ads correspond to the potential interest of the users and do not have a harassing effect. The Meta Pixel also enables us to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users are redirected to our services after clicking on a Facebook ad (so-called "conversion").

As a transfer of personal data to the USA takes place, further protective mechanisms are required to ensure the level of data protection under the GDPR. In order to guarantee this, we have agreed standard data protection clauses with the provider in accordance with Art. 46 para. 2 lit. c GDPR. These clauses oblige the recipient of the data in the USA to process the data in accordance with the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we will endeavour to obtain additional regulations and commitments from the recipient in the USA.

Further information on data protection from the third-party provider can be found on the following Facebook website: https://www.facebook.com/about/privacy.

Information on Meta Pixel can be found on the following Facebook website: https://www.facebook.com/business/help/651294705016616

You can make the relevant settings for which types of advertisements are displayed to you within Facebook on the following Facebook website:

https://www.facebook.com/settings?tab=ads

We would like to point out that this setting is deleted when you delete your cookies. In addition, you can deactivate cookies that are used to measure reach and advertising purposes via the following websites:

http://optout.networkadvertising.org

http://www.aboutads.info/choices

http://www.youronlinechoices.com/uk/your-ad-choices

Please note that this setting is also deleted when you delete your cookies.

On our website we embed videos from "YouTube", a social media platform of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as "Google"). The legal basis for the processing of your personal data is your given consent according to Art. 6 para. 1 s. 1 lit. a GDPR.

If the display of the embedded YouTube videos is started by your consent, the provider "YouTube" uses cookies to collect information about user behaviour. According to information from "YouTube", these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive behaviour. If you are logged in to Google, your information is associated directly with your account when you click on a video. If you do not want your profile to be associated with YouTube, you must log out before activating the button. Google stores this data as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its websites. Such an evaluation is carried out in particular (also for users who are not logged in) for the purpose of presenting need-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. Please contact Google directly.

Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, Google uses standard contractual clauses in accordance with Art. 46 Para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.

Further information on data protection and data use by Google can be found on the following Google website: https://policies.google.com/privacy

Furthermore, we used the so-called conversion tracking on our website with “Twitter Pixel”, a tool of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). With conversion tracking, a cookie is set on your terminal device by Twitter when you visit our website via a click on a Twitter advertisement. This allows the behavior of users to be tracked after they have been redirected to our website by clicking on a Twitter ad. This procedure is used to evaluate the effectiveness of the Twitter ads for statistical and market research purposes and can help to optimize future advertising measures. If you are logged in to Twitter with your user account, your visit to our website will be noted in your user account. The data collected about you is anonymous for us, so it does not allow us to draw any conclusions about the identity of the user. However, this data (including Twitter cookie ID, browser user agent string, browser IP address, website tag ID, timestamp, URL of the page) can be linked by Twitter to your user account. We have no influence on the scope and further use of data collected by Twitter through the use of Twitter Pixel. If you have a user account with Twitter and are registered, Twitter can assign the visit to your user account. If you are not registered on Twitter or have not logged in, it is still possible that Twitter collects and stores your IP address and possibly other identifiers.

We use Twitter Pixel for marketing and optimization purposes, in particular to place relevant and interesting ads for you on Twitter and thus improve our offer and make it more interesting for you as a user and avoid annoying ads. The legal basis for the use of the Twitter Pixel is your consent pursuant to Art. 6 (1) lit. a GDPR.

Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 Para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.

For more information on data processing by Twitter, please visit https://twitter.com/privacy.

Our website uses the functions of Snap Pixel. The provider is Snap Inc., Market Street, Venice, CA 90291, USA ("Snapchat").

To ensure that our snapchat ads meet your interests and for statistics and analysis purpose, we use so-called “snapchat conversion tags”. They help us see whether a user is redirected to our website after clicking on a snapchat ad (conversion).

This processing is based on your consent according to Art. 6 para. 1 lit. a of the GDPR. You can withdraw your consent at any point by accessing the cookie settings and changing your preferences.

Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.

The terms of use of Snapchat and information on data protection can be accessed via the following links:

https://snap.com/en-US/terms

https://snap.com/en-US/privacy/privacy-policy

On our website, we use the service “Visual Website Optimizer”, provided by Wingify Software Private Limited, 404, Gopal Heights, Netaji Subhash Place, Pitam Pura, Delhi 110034, India.

VWO allows us to track the effect of different changes on our website, such as changes in input fields or design, within the framework of so-called "A/B testing”.  We use VWO and A/B testing on the basis of our legitimate interests according to Art. 6 para. 1 S. 1 lit. f) GDPR,  to improve the usability and performance of the Tibber website.

Through A/B testing, we present users with different versions of our website or elements on the website, such as content, labels and input forms. Through the analysis of user behavior, we can then determine which changes are more likely to meet the preferences and needs of the user. In order to get accurate results about user interactions and behavior when certain changes are made, cookies are stored on the device of the user to conduct the A/B testing. The user's IP address is part of the collected information; however it is pseudonymized immediately after collection and before it is stored in order to exclude any possibility of personal reference.

Since a transfer of personal data to a third country (India) takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 para. 2 lit. c GDPR. These oblige the recipient of the data in India to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in India.

The privacy policy of VWO can be found at: https://vwo.com/privacy-policy/

Tibber uses Adtraction, an advertising network that provides digital marketing services. Through the collaboration, we can track, measure and evaluate sales that take place in connection with this marketing, as well as pay correct compensation to our partners based on how successful the marketing has been (for example, how many people have entered into an agreement after finding us through a partner's website ).

We use Adtraction's cookie (at_gd) and share collected value and information about your order with those who compile information. The collection and sharing of this information follows from your consent which you give when you accept "Targeted" cookies on our website.

Information on how Adtraction processes personal data can be found here.