The AI Assistant is provided by Tibber for the purpose of offering information and general support to users. By sending a message to Tibber’s contact channels, chatting in the app/web or sending an email to hello@tibber.com, you agree to the terms below. In our Privacy notice you will find information about how we handle your personal data.

Intended users: The AI Assistant is intended to help Tibber’s customers or individuals seeking information about Tibber’s services.
Functionality and purpose: Artificial intelligence (“AI”) is used in connection with this AI Assistant. AI refers to software’s ability to imitate human capabilities such as logical reasoning and human interaction. The AI Assistant is provided so that you can quickly and directly obtain information about Tibber’s products and services. The AI Assistant operates automatically and without human involvement. It is therefore intended only for informational purposes. The AI Assistant is not intended to make legally binding decisions, process financial transactions, make legally binding commitments or statements, handle legal claims, or enter into agreements on behalf of Tibber. Statements or responses from the AI Assistant do not constitute legally binding offers or agreements. Verify fees and prices, terms, and product specifications with the latest details published on our website and in our app.
Account-specific questions: For questions that are specific to your Tibber account, you must log in to your account before using the AI Assistant. The AI Assistant can only assist you with a limited number of account-related matters.
Support from a support agent: For questions that cannot be answered or handled by the AI Assistant, please follow the instructions in the relevant communication channel to get in touch with a customer support agent.

Availability: We strive to ensure continuous availability, but the AI Assistant may be temporarily unavailable due to maintenance or updates.
Language support: The AI Assistant has been developed for use in Tibber’s markets.

Proper use: Users are expected to interact with the AI Assistant in a respectful manner and refrain from attempting to misuse or manipulate the system. Fraudulent behavior or misuse of the AI Assistant is prohibited.
Information sharing: Users are advised not to share sensitive personal information, such as financial or health-related data, when using the AI Assistant.

The AI Assistant may make errors. In case of errors, Tibber will take reasonable steps to correct the problem. Tibber is liable for damages caused by the AI Assistant in accordance with statutory provisions. Users are obligated to minimize any potential damage.

These terms of use are governed by Norwegian law. Any disputes arising from the use of the AI Assistant shall be resolved in accordance with these laws.