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Tibber supply chains
Who are our suppliers?
The suppliers that deliver the electricity we sell to customers and other suppliers related to our energy deals.
The suppliers of all the products we sell in the Tibber Store and the ones that help us manufacture our very own products – like the Tibber Pulse.
The products we sell are stored in rented warehouses and are transported from the warehouse to our customer's homes.
From time to time we get useful assistance from external experts on PR, marketing, law, finance and other important stuff.
Suppliers of office equipment
The suppliers of everything we need in everyday life at the office. The offices we rent, food, tasty snacks (yum), furniture, computers, software and even servers to store data.
Sometimes it’s nice to see each other in real life. Since we have six offices in five countries, traveling happens from time to time – booking tickets for flight, train, bus and hotels.
How we work with suppliers
Our goal is to map and reduce the risk of violations of human rights and good working conditions in Tibber’s supply chain. Here is our five step process.
Given our influence and current resources, we will work systematically and closely with selected suppliers, to make sure our efforts are used wisely and where most needed. In this phase we're asking ourselves two questions;
Where do we believe the risk of human right violations is the highest?
Where do we have the most influence to make an impact?
Based on these questions, we are starting with hardware suppliers delivering products to Tibber Store, where our yearly spend exceeds 1 million NOK. Over the next few years we will gradually increase the scope to include more and more suppliers.
We’re collaborating with a third party service to conduct a risk assessment of our suppliers. It includes a self-assessment questionnaire with questions aligned with the OECD guidelines, covering geographic risk, product risk and industry risk, and is tailored to identify the risk of violations of human rights and good working conditions.
Based on the identified risks, we ask our suppliers to provide more information and/or implement changes to reduce specific areas of risk. Examples could be asking them to improve the use of protective equipment for employees, or asking them to form a code of conduct with specific standards for CSR and promote this to their employees and suppliers. If we still identify high risk or have reason to be suspicious about a certain supplier we will strongly consider making a physical audit to the production facilities..
Handling potential breaches or violations
If we discover incidents or conditions that violate human rights and decent working conditions or other non-acceptable conditions, we will take appropriate measures that are followed up and evaluated. The measures include both resolving the situation that has been uncovered and reducing the risk of such situations occurring again.
Documentation of the process
We document the process of working with our suppliers. Do you have questions about Tibbers supply chains or a specific product?Please reach out to us in our chat on the web page or in the Tibber-app and mark the message with “transparency act”.